Payment

Payments can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards via Pay Pal. You must confirm that the credit/debit card that is being used is your own or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to self-portrait, we will not be liable for any delay or non-delivery.

To help ensure that your shopping experience is safe, simple and secure tsurpal uses Secure Socket Layer (SSL) technology. This encrypts and protect the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click to find out infromation about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with "https:" instead of the normal "http:". This means that you are in secure mode.

  • Company Register number:
  • 314547611500299

  • Address:
  • Russia
  • 630126
  • Vybornaya street 201
  • Novosibirsk
  • Tsurpal

Why Do I Need To Register?

Creating an account with us means you can shop faster and keep track of your orders and returns. I've forgotten my password and can't log in. Please click here and we'll send you a password reminder. What payment methods do you accept? You can pay for your order using PayPal account and all major Credit Cards. Privacy Policy We will treat all your personal details as confidential and we do not sell any personal information to the third parties. All personal information are processed in accordance with Data Protection Act 1998.

Can I Cancel My Orders?

If you've changed your mind, you can cancel your order by emaling us at tsurpal@tsurpal.com or calling us at +44 (0) 79 66 37 8182. If the order has been shipped you will need to send back the item/s after being refunded.

Can I Change My Order Once It Has Been Placed?

You can change item size up until the order is being showed as SHIPPED, afterwards you cannot alter any information. If you need to change the delivery address before the order is labeled as SHIPPED please contact the custumer service department.

Why Has My Order Been Cancelled?

Your items may be out of stock. Please contact our customer services team. Or we will contact you as soon as our system acknowledges the problem.

Can I Order From Overseas?

We ship to overseas destinations which takes 5-9 days.

What Is Your Exchange Rate For Overseas Orders?

All currencies are based on the current exchange rate, select your country to see items displayed in your local currency.

The Item I Want Isn't Available Online. Will It Be Re-Stocked?

We don't re-stock our collections once they've sold out, and are unable to manufacture one-off garments.

Can I Get Student Discount Online?

Unfortunately we are unable to offer student discount online. We do however offer promotion codes via fashion magazines and via promotion email, so keep a look out for these fantastic promo codes.

What Is Preorder?

Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way. Please be aware that because of the "pre-sale" nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.

I Am Paying With Paypal And I Am Getting An Error

When Paying with PayPal you must have an account activation in order to pay the goods.

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